CLIC: helping patients with the highest needs get the support they need

Are you someone with a long-term condition, who needs to see your GP often?

A new programme, Client-Led Integrated Care (CLIC), is being rolled out to general practices across the Southern district. Its aim is to ensure people get the right care, close to home, and are supported to manage their own health.

“CLIC gives doctors and nurses more flexibility and time to spend with patients with long–term conditions, supporting patients to better self manage,” says Wendy Findlay, WellSouth Director of Nursing. Long-term conditions include diabetes, heart disease, respiratory conditions, mental health issues, or any illness with a long-term impact on a person’s life.

CLIC: helping patients with the highest needs get the support they need.

Already more than 40 GP practices – half of all practices in the Southern district – have signed on to CLIC, which has also earned national health sector recognition.

The CLIC programme replaces the previous long–term conditions programme, Care Plus. Under CLIC patients have an hour-long initial assessment with a nurse, which seeks to understand what the key issues and challenges are for each patient and how best to provide care.

“CLIC enables much more personal care and gives nurses and doctors more opportunity to spend time with patients who need their help the most,” Wendy says.

CLIC is part of Southern’s Primary and Community Care Strategy.