'Bad taste' Anzac scam warning

Dunedin RSA is warning of a ``bad taste'' scam in which tickets for the Anzac Revue are being sold at dramatically inflated prices.

The Dunedin RSA Choir is performing its revue in the Dunedin Town Hall on Anzac Day.

An adult ticket on the ticketmaster website costs $25 plus service fees.

On the Viagogo.com website tickets cost up to $73.89, plus fees.

Dunedin Returned and Services Association president Lox Kellas said the scam of inflating ticket prices nearly three times was ``bad taste''.

The RSA national headquarters had alerted him about the scam, he said.

On the website, ticket buyers had to pay in a foreign currency, he said.

The website was processing transactions in Czech koruna yesterday.

Choir bass Graham Nicholls said people had been calling him for advice on where to buy tickets and he told them ticketmaster, The Regent box office or at the door at the Dunedin Town Hall on the performance night.

Consumer NZ announced yesterday it was investigating ticket resellers, such as Viagogo.

Complaints about ticket resellers had been on the rise, Consumer NZ chief executive Sue Chetwin said.

``We've heard reports of tickets being sold on resale sites in New Zealand for up to 20 times their face value.

``Customers also routinely report being stung by steep fees on these sites,'' she said.

An Auckland woman paid $1000 for VIP tickets to see Adele but later found she had been sold stall seats worth $100.

Consumer NZ invited anyone who had bought a ticket through a resale site to complete its online survey on its website.

Ms Chetwin said Consumer wanted examples of:

  • Exorbitant or inflated ticket prices.
  • Fake tickets.
  • Seats not being as described.
  • Access denied to venues.
  • Tickets not being delivered.
  • High fees.
  • Incorrect credit card charges.
  • Poor customer service.

Results would be used to identify problems in the ticket resale market and what was needed to protect consumers.

Australian consumer group Choice and United Kingdom consumer watchdog Which? were also participating in the research.

Reselling sites had come under scrutiny from the Competition and Markets Authority in the United Kingdom, Ms Chetwin said.

The authority opened an investigation into suspected breaches of United Kingdom consumer protection law by resellers in December last year.

Issues identified include the adequacy of information disclosed by the sites.

Viagogo did not respond to a request for comment yesterday.

shawn.mcavinue@odt.co.nz

 

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