Browns Ski Shop in Queenstown, established 30 years ago, bought the machine which uses digital technology and robotics to tune skis and snowboards.
Two Montana technicians from Switzerland visited the resort last month to install the machine and train staff.
The store had followed an international trend by investing heavily in the new stone-grinding and edge-sharpening machines.
Co-owner Kris Vermeir said the company was automating its workshop to give clients a better, more consistent product.
"With this new technology we can promise customers that their skis and boards will be tuned as well as, or better than, when they were new," he said.
The Snow Cruiser Max had radial tuning, meaning pressure could be varied to achieve different profiles on different parts of the ski.
It had settings to ensure tuning was matched to the ski itself and to the ability level of the skier.
"The technology won't make any mistakes when it comes to tuning the ski or snowboard to the appropriate level.
"It can be tuned from beginner or intermediate levels to world cup standard and will be set by our technicians to meet those levels throughout the night," Mr Vermeir said.
Each season the shop tuned more than 10,000 pairs of skis and snowboards and this year the machine would help produce "the most consistently tuned ski and snowboards in town".
The Snow Cruiser Max's automatic loader was capable of tuning three or four pairs of skis or boards at one time.
