A Hato Hone St John spokesman said ambulance services were called to Carncross St at 2.15pm today.
One ambulance, an operations manager and a rapid response unit attended.
Crews treated one patient and transferred them to Dunedin Hospital in a serious condition.
A police spokesman said they received a report about 2.25pm of a person sustaining a serious hand injury.
Ambulance staff were seen at Timpack, a company which produces wooden pallets.
Branch manager Peter Dyer has declined to comment.
WorkSafe have been advised.