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BNZ's online and mobile banking apps are working again after a major "unscheduled outage" earlier on Saturday brought down the bank's main systems.
A spokesman said the bank's systems had been restored about four hours after they crashed and customers should be able to access their accounts again.
The bank is still investigating what caused the outage.
Earlier today BNZ's banking apps, online and mobile apps were down and customers told the Herald they were having trouble with Eftpos and instore banking.
BNZ's Australian parent company NAB's systems also crashed but it is not clear if the outages on different sides of the Tasman were related.
A frustrated BNZ customer told the Herald the bank's Northwest branch was closed and staff were turning away customers at the door.
Other customers have posted on social media that they had been affected.
Over the ditch, customers of BNZ's parent company, NAB, also took to social media to complain about the outage, which is affecting internet and mobile banking, ATMs and Eftpos, news.com.au reported.
Aussie customers and businesses expressed embarrassment and frustration over the issue when people were left unable to pay for purchases
A BNZ spokesman said the bank was sorry for the inconvenience to customers and thanked them for their patience.