Small power companies outperform bigger players when it comes to customer service, according to a Consumer NZ survey.
In a survey of 8480 people asked to rate the overall performance of their power companies, small suppliers came out on top.
Powershop took first place for the second year in a row with 92 percent satisfaction, while Energy Direct and Energy Online were tied with 83 percent.
Powershop chief executive Ari Sargent said the survey was a vote of confidence for his company, which started operating in 2009, and now had 20,000 customers.
"As a small player we set out to do things differently, against the conventional wisdom of the larger power companies. The Consumer survey shows our customers think we're delivering," he said.
The top 10 power companies:
1. Powershop (92 percent)
2. Energy Direct (83 percent)
3. Energy Online (83 percent)
4. Trustpower (78 percent)
5. Nova Energy (77 percent)
6. Mercury Energy (75 percent)
7. Meridian Energy (75 percent)
8. Bay of Plenty Energy (74 percent)
9. Genesis Energy (70 percent)
10. Contact Energy (66 percent)
